Background: Sudden Equipment Failure, Urgent Customer Request
This Turkish customer, a large local manufacturing company, had previously purchased a Kepuni automated orbital welding machine for use in a critical production process. Recently, the equipment experienced an unexpected downtime, putting the customer's production line at risk of being halted. Despite being thousands of miles away, the customer immediately contacted the Kepuni after-sales service center for technical support.
Rapid Response: Cross-border Support, Immediate Action
Upon receiving customer feedback, the Kepuni after-sales team immediately activated its cross-border service mechanism:
1、Remote Diagnosis First: The technical team initially identified the cause of the problem through online communication;
2、Rapid Dispatch: A professional engineer was dispatched to the customer's site in Turkey within 48 hours;
3、Localized Collaborative Support: Actively coordinating with local resources to reduce response time.
On-site Repair: Professional Solutions, Restoring Production
After arriving at the customer's facility, Kepuni engineers conducted a comprehensive inspection of the equipment, quickly located the faulty module, and completed replacement and commissioning. During the process, the team also provided on-site training to the customer's employees on equipment operating procedures and routine maintenance tips, helping to mitigate future risks.
“We attach great importance to the experience of every customer. No matter where the customer is, Kepuni always sticks to its service commitment.” The engineer leading the team emphasized.
After-Sales Service System: Kepuni's Global Commitment
This repair case in Türkiye embodies Kepuni's global service strategy. Kepuni is committed to building a comprehensive and efficient after-sales support network, including:7×24 hours online technical support;
· 7×24 hours online technical support;
· Original parts supply and fast logistics system;
· Regular customer visits and preventive maintenance recommendations.
About Kepuni Orbital Welding machine
Kepuni, a manufacturer of high-end welding equipment, is renowned for its precision, stability, and long lifespan. Its orbital welders are widely used in the food and medical, petrochemical, oil and gas pipeline, pressure vessel, semiconductor, and nuclear power construction industries. Our products are exported to over 50 countries and regions, including Europe, America, the Middle East, and Southeast Asia, earning widespread recognition from international customers.
Conclusion
"Equipment failures are inevitable, but service is always there."
Kepuni, with its solid technical capabilities and responsible after-sales service, has once again demonstrated its brand credibility in the international market. We not only provide advanced equipment but also guarantee a full lifecycle service guarantee, ensuring worry-free production for our customers.
If you are looking for reliable orbital welding solutions and global after-sales support, Kepuni is your trusted partner.